24-27 Berwick Court Farm, Berwick Polegate
East Sussex, BN26 5QS
Collection and Use of Information
When you use Una Mattress Website, we collect some personal and non-personal information about our Users.
Personal Information refer to any information that can be used to personally identify you. This information includes but is not limited to: your full name, your national insurance number, your email address, your phone number and other similar information.
Non-Personal Information refers to information that is not personal in nature and cannot be used to identify you without linking it to your personal information. This information includes data such as your age, gender, nationality and similar demographic data.
When you create an account on the Website and/or order a product you are required to provide us with your full name, your email address, your phone number and delivery address. We use the this information to create your account, to identify you as a customer, to deliver the product to you, to track your orders, to respond to your queries and to contact you if required.
We also receive your personal information such as your name and your email address when you send us an enquiry or contact us through our website. We use this information to respond to your queries.
Information you provide our payment processor
Information we collect about you from your use of our Website
There is certain information that we are able to collect about our Users through the use of log data when they use our Website such as information about the device our Users use, user’s IP address, the date and time of visits and queries (“Non-Personal information”). We use this information to deliver our services to you and to improve our existing offering.
Third-party analytics tools
Like a lot of other websites nowadays, we use third-party analytics tools such as Google Analytics to evaluate the usage of our service. You can easily opt out of Google Analytics cookies by following the instructions provided here. We use this tool to only collect non-personal information about our users that enables us to improve our website performance and user experience.
Use of Social Media Plugins
Additionally, the website contains parts of the social networks Facebook and Instagram (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, United States), Google+(Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States) and Twitter (Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, United States). The plugins are marked with a logo or the add-on “social plug in of…” or “… plugin”.
When you open one of their websites via a click you will be directed to the servers of the corresponding social network and data will be passed on. If you are logged into your personal account the operator of the website can link this information to your account. To avoid this you have to log out before clicking the link. You might have to delete cookies as well.
Reason and reach of the collection of data as well as the processing of it and your rights can be found in the privacy policies of the corresponding social network.
If you do not want Facebook or other social networks to link your data to your corresponding profile you have to log out of Facebook before visiting our website. Alternatively you can block the Facebook Plugins by installing add-ons for your browser, e.g. the “facebook-blocker”.
Sharing your Information and Compliance with laws
We may share your personal information with law enforcement authorities if required to do so by law or subpoena. We also reserve the right to share your personal data to defend ourselves against any claims or allegations and to protect the security of our website.
We offer to send interested people newsletters to keep you informed about our newest products, offers and events. If you want to subscribe to the newsletter you have to give us a valid email address.
Processing your data
We process all User data in United Kingdom and other parts of Europe. When you use our website, you accept and authorize us to transfer and process your personal data in UK and throughout Europe. By creating an account on our website or purchasing a product from our website, you give us your express consent to such processing of your personal data.
We use industry best practices and commercially viable methods to protect your personal information (SSL encryption). However, our website is built upon third-party tools and software and there may be vulnerabilities that we are not yet aware of. Accordingly, we are unable to offer any guarantees as to the security of your personal information.
Retention of User data
We will retain all your personal information on our records as long as your account is active. After termination of your account, we do not retain any of your personal data for a period longer than necessary for fulfilment of our business and legal requirements.
We cannot be held liable for your use and access of such third-party sites or for any information or content made available by such third-party sites. Any presence of third-party links on our website does not indicate an endorsement or recommendation of such third-party by the Company, and your access/use of these sites is solely at your own risk.
Right to Access or Delete Your Personal data
You have the right to request access to your personal data and to update or edit this information to ensure it is current and accurate. You can edit your personal information at anytime by accessing your account settings through the website or alternatively contact us at the email address provided below. You also have the right to request for us to delete your personal data to do that just send us a email to infouna-organic.com.